FAQ

Photos: Michelle Boyd

Frequently Asked Questions

Have a couple of questions before you’re ready to book? Our friendly and knowledgeable staff is ready to help. Click on the questions below to expand.

Like many venues special events liability insurance is required for all events. Also, per TABC rules, if alcohol is being served then one security guard is required for every 100 guests.

We want our beautiful venue to be in the same state when you leave that it was when you arrived. Therefore, nothing may be nailed, screwed, glued or taped to any surface. We ask for a written list of all installations for final approval a week prior to your event.

Yes. Our entire facility is located on a single story which is surrounded by landscaped courtyards covered with pavers. To accommodate the few steps leading from the courtyard into the reception hall there is a ramp located at the front of the building.

ZaZa Gardens does not have a preferred vendor list. You are free to choose the vendors that you are most comfortable with. If you need recommendations we can offer suggestions from successful events in the past.

Yes. You may purchase alcohol and contract your own bartending service provided they have proof of TABC licensing. Only licensed bartenders may serve alcoholic beverages to your guests.

Of course! ZaZa Gardens has two lush courtyards that have been beautiful backdrops to wedding ceremonies. Our courtyards have also been utilized for receptions, cocktails, musical performance, and speeches. We invite your ideas of how to best utilize our flexible spaces for your special event.

Tables and Chairs are not included in the rental fee but check with our venue coordinator for special rates on tables, chairs, linens and other services offered by some of our favorite vendors.

As early as 6 hours prior to your event; if additional time is needed the planner/caterer/or rental company must contact venue management for approval.

We allow set-up to begin up to 6 hours prior to your event so that your vendors have ample time to prepare your space. After your event 1 additional hour is provided for break down and clean-up. Including your actual event, a total of 13 hours is allocated for every booked event.

None! ZaZa Gardens will only be rented for one event per day, so the entire venue will be yours for the duration of your rental.

Nothing – We do not have hidden fees or taxes, the rental price that we provide is exactly what it will cost you to rent our venue.

Yes. We have a lovely, naturally lit room in close proximity to the restrooms for brides to use for ceremony preparation or touch-ups. There is also a second, separate room for the groom to use and either area can be converted to a green room for a band, additional storage for décor, or coat and purse drop for guests.

Unfortunately not, the same amount of care and preparation that we devote to each event is the same whether it is on a Saturday or Sunday. Therefore, the rental fee remains the same.

Yes. Our East Courtyard opens directly unto South Flores Street, allowing easy drop-off and pick-up. The elegant surrounding lends itself to grand entrances and festive send-offs.

No, we have a flat rate rental fee that includes the indoor reception space and both courtyards for the day of your event. That’s over 12,000 square feet for you and your guests to enjoy!

This is a special policy designed to protect you and your guests in case of any emergency on the day of your event. The Gardens wants to be prepared and if someone was to get hurt or any damage was done to the venue – the insurance will protect those involved. Certain caterers will have inclusive policies, so check with the venue coordinator for companies that we already have on file.

Within the interior reception space, we recommend not exceeding 200 guests in order to accommodate a 20′ by 20′ dance floor, DJ or Band, and tables for the caterer and bartender. We have comfortably seated 250 guests in the interior reception space, but that is at full capacity. Parties that exceed 250 are welcome to extend into either of our courtyards, which allows flexibility for guest lists as large as 350.

We encourage receptions to wrap up between 11pm and 12am in order to allow time for tear-down of rentals and decor and clean-up of the facility.

We have a designated smoking area by the entrance to the Parking Lot. Smoking is prohibited in all other areas of the facility.

A 50% down payment is required to reserve your date. Final balance is due no later than the Friday 30 days prior to your event along with an additional $500 refundable security deposit. Installments are welcome. At this time, ZaZa Gardens only accepts check, cash or money order.

Out of respect for our historic building, no open flames are permitted. All candles must be inside a glass enclosure and the use of LED or battery operated flameless candles are encouraged and appreciated.

Tents are allowed in our outdoor spaces in cases of inclement weather. Arrangements must be made by the renter.

We have an attached kitchen area that measures 10′ x 32′ and is ample for buffet service or expediting a full service menu. There is additional outdoor space immediately adjacent to the kitchen that caterers have full access to as well.

Please provide the Venue Coordinator with a full list of installations and vendor schedules the week prior to your event in order to ensure that access to the venue is provided at appropriate times.

Unique for a downtown San Antonio venue, we offer up to 150 spaces which are attached to our venue and are free of charge.

There is a gated vendor entrance located on Guadalupe Street, right around the corner from our front door. A ramp in the rear of the building provides direct access into the main facility.

Yes. The venue coordinator will ensure that the facilities are open for the vendors to set-up as well as to answer questions regarding utilities, access and egress. We will be on site during the event in case of emergency and will close the venue at the conclusion of your event.

Absolutely! Please direct your Planners, Caterers, and Vendors to contact us in order to answer questions and provide pre-event appointments.

Yes. We invite you to take your portraits or engagement photos with us. Call the venue coordinator and set up an appointment time.

© ZaZa Gardens | Handcrafted by SAWwebdesign
   
Facebook
 RSS